What currency are prices shown in?
Prices on FoxtailDecals.com are shown in U.S. dollars (USD).
Who fulfills my order?
Vinyl decals are prepared by Foxtail Decals. Apparel identified as made to order is produced and shipped with the help of a disclosed third-party print-on-demand production partner. A mixed order may arrive in separate packages.
When will my order ship?
Processing happens before carrier transit. Physically stocked vinyl decals may ship sooner; a vinyl decal that must be made to order may require up to three calendar days of preparation before carrier handoff. Print-on-demand apparel is produced after the order is placed; use the product page and checkout for the current item-specific estimate. Production and transit estimates are not guaranteed delivery dates.
How much is shipping?
Available destinations, shipping methods, and charges depend on the items in the cart and the delivery address. The applicable choices and charges are shown at checkout. Some products may have a product-specific shipping offer.
Will I receive tracking?
Tracking is provided when the selected service and fulfillment route support it. A tracking link may take time to show the carrier's first scan. Mixed orders may have more than one tracking link.
Can I return an item?
Eligible fixed, nonpersonalized physical products may be returned within 30 calendar days after carrier tracking shows delivery. Nondefective returns require prior authorization, and the customer pays trackable return postage. Original outbound shipping is not refunded for a nondefective return except where required by law. Direct exchanges are not offered. Review the complete Refund Policy before ordering.
What if my item is damaged, defective, misprinted, or incorrect?
Contact us within 30 calendar days after delivery with the order number and clear photographs of the item, problem, and packaging when relevant. Do not mail the item unless we ask you to. After the issue is verified, we will offer a replacement or refund for the affected item as described in the Refund Policy.
Can I cancel an order or correct the delivery address?
Contact us as soon as possible. We will check the actual order and production status and attempt the change when it is still available. Orders may enter production automatically, so cancellation or address correction is not guaranteed until Foxtail Decals confirms it. See the Refund Policy for details.
What if tracking is delayed or the package is returned?
Contact us so we can review the order with the fulfillment provider or carrier. Additional shipping charges may apply when a parcel is returned because the customer-provided address was incomplete or incorrect. The complete process is described in our Shipping Policy and Refund Policy.
How can I get help?
Use our Contact page or email foxtaildecals@gmail.com. Include the order number when asking about an order, and never send payment-card information by email.