Shipping policy

Foxtail Decals sells products with more than one fulfillment route. Processing time is the time needed to prepare or produce an item before carrier handoff. Carrier transit begins after processing. Neither processing nor transit estimates are guaranteed delivery dates.

Vinyl decals fulfilled by Foxtail Decals

Physically stocked vinyl decals may ship sooner. If a vinyl decal must be made to order, preparation may take up to three calendar days before carrier handoff. The product page and checkout control if a more specific current estimate is shown. Carrier transit is additional.

Third-party print-on-demand apparel

Apparel identified as made to order is produced and shipped with the help of a disclosed third-party production partner. Production begins after the order is placed and is separate from carrier transit. Use the product page and checkout for the current item-specific production and transit estimates. If no more specific verified production range is displayed, allow up to 2–7 business days for production before carrier transit.

Destinations, methods, and charges

Available shipping destinations, methods, and charges depend on the products in the cart and the delivery address. The applicable choices and charges are shown at checkout. A product-specific free-shipping offer applies only to the product and destination stated in that offer. It does not automatically apply to unrelated items in a mixed cart.

Separate parcels and tracking

Items fulfilled from different locations may arrive in separate parcels. Tracking is provided when the selected service and fulfillment route support it. A tracking link may take time to display the first carrier scan, and a mixed order may have more than one tracking link.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if you notice an error. We will attempt a correction when the order status and fulfillment system still allow it, but an address change is not guaranteed after production or fulfillment begins.

Delays, loss, damage, and returned parcels

If tracking is delayed, stops updating, shows delivery when the package cannot be located, or shows a return to sender, contact us through the Contact page. We may ask you to confirm the address and check with the carrier or local delivery office while we investigate. Additional shipping charges may apply before reshipment when a parcel is returned because a customer-provided address was incomplete or incorrect.

If an item arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 calendar days after delivery with the order number and clear photographs. Do not return the item unless we ask you to. Remedies are governed by our Refund Policy and applicable law.