Refund policy

Returns and refunds

We accept return requests for eligible fixed, nonpersonalized physical products within 30 calendar days after carrier tracking shows delivery. This includes our fixed vinyl decals and fixed, nonpersonalized apparel, including D1. A product being made to order does not by itself make it custom or personalized.

Return eligibility and condition

To be eligible for a nondefective return, you must contact us within the 30-day window and provide your order number or other proof of purchase.

• Vinyl decals must be unused, unapplied, unaltered, and in the condition received.
• Apparel may be briefly tried on but must be unworn, unwashed, clean, and in resalable condition.
• Any original packaging, tag, or included component must be returned only if it was supplied with the product and is reasonably necessary to keep the item in resalable condition.

Contact us at foxtaildecals@gmail.com before sending anything back. Items sent without authorization may not be accepted. If approved, we will send return instructions for our verified Foxtail physical business return location. The return destination is provided privately with the authorization.

Nondefective return costs

You are responsible for trackable return postage for a nondefective return, including a change of mind, fit concern, or a size, color, or product choice that you made. We do not charge a restocking fee. If we offer a return label for convenience, we will disclose its exact cost before you accept it, and that cost will be deducted from the refund. Original outbound shipping charges are not refunded for a nondefective return except where required by applicable law.

Damage, defect, misprint, or wrong item

Inspect your order when it arrives. If an item is damaged, materially defective, misprinted, or different from what you ordered, contact us within 30 calendar days after delivery. Include your order number and clear photographs showing the item, the problem, and the packaging when relevant.

Do not send the item back unless we specifically ask you to. After we validate the issue, we will offer one replacement or a refund for the affected item. If we require a physical return for a verified merchant or production error, we will provide the return instructions and pay the required return postage. We may share the order information and photographs with the applicable production or fulfillment partner to evaluate and process the remedy. This process does not mean a fulfillment partner accepts change-of-mind returns.

Exchanges

We do not process direct exchanges. For a different eligible fixed product, size, or color, request a nondefective return and place a new order. If we sent the wrong item or a verified production error occurred, use the damage and issue process above instead.

Custom, personalized, and nonreturnable products

Products made to your individual specifications—such as a customer-supplied name, photograph, wording, artwork, size, or other one-off configuration—are not eligible for nondefective returns unless the product page expressly states otherwise. They remain eligible for remedies when damaged, defective, misprinted, or different from what was ordered, and for any rights required by applicable law. Fixed, nonpersonalized made-to-order products are not included in this exclusion. Gift cards are not returnable except where required by law.

Cancellations and address corrections

Contact us as soon as possible if you want to cancel an order or correct the delivery address. We will check the actual order and production status and attempt the requested change when it is still available. Orders may be submitted to production automatically, so a cancellation or address change is not guaranteed, and the nominal internal submission window is not a customer cancellation period. A request is successful only after we confirm it. Canceling or editing an order in our store does not automatically cancel or edit it with a separate production or fulfillment system.

If we confirm a cancellation before production, we will initiate the refund to the original payment method as promptly as reasonably possible and no later than seven calendar days after confirmation. If we cannot ship within the time stated when you ordered, we will provide any notice, cancellation option, and prompt refund required by applicable law.

Delivery, carrier loss, return to sender, and address errors

Contact us if tracking stops updating, the package appears lost, or tracking shows delivery but you cannot locate it. We may ask you to confirm the address and check with the carrier or local delivery office while we investigate. If the address was complete and correct and the carrier or fulfillment partner confirms loss, misdelivery, or an operational return, we will offer a replacement or refund.

You are responsible for providing a complete and accurate delivery address. If an address error is reported before production or shipment and the edit remains available, we will attempt to correct it. If a package is returned, lost, or undeliverable because of an incomplete or incorrect customer-provided address, it does not automatically qualify for a free replacement or full refund. We will apply any verified carrier or fulfillment recovery as a credit and, when possible, offer a replacement shipment at the disclosed remaining cost. If Foxtail transmitted an address or item different from the order information you supplied, Foxtail will provide the appropriate correction, replacement, or refund.

Refunds

For an approved nondefective return, we will inspect the returned item and notify you of the decision. If approved, we will initiate the merchandise refund and applicable tax to the original payment method no later than seven calendar days after the returned item is delivered to our return location. For an approved returnless defect or a confirmed pre-production cancellation, we will initiate the refund no later than seven calendar days after approval or confirmation. Your bank or card issuer may take up to 10 business days after we issue the refund to post it to your account. If you have not received a processed refund after that bank-processing period, contact us at foxtaildecals@gmail.com.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union and the statutory cooling-off right applies, you may cancel or return the order within 14 days without giving a reason. The item must be returned in the condition required by applicable law. Any mandatory exception or remedy under the law of the delivery destination applies.

Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.